In the crowded segment of self-serve frozen yogurt, it can be hard for a concept to distinguish itself. New York City-based frozen-yogurt chain 16 Handles, which has 25 locations in five states, is trying to do it with specialized toppings, such as cheesecake bites, rainbow cookies, walnuts in syrup, and a stream of new items that are being developed by corporate chef Robynne Ma‘i‘i. A native of Honolulu, Ma‘i‘i also teaches pastry arts at Kingsborough Community ...

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