In a monthly series, menu trend analyst Nancy Kruse and NRN senior food editor Bret Thorn debate current trends in the restaurant industry. For this installment, they debate the merit of online reviews. The dark side of online restaurant reviews Kruse Company president Nancy Kruse says the new ReviewerCard institutionalizes outrageous customer behavior. Bret, if I hadn’t known better, I’d have sworn that I was watching a Saturday Night Live parody. But in fact it was the ...
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