Restaurants have built their brands by exporting their culinary and operations systems to franchisees, but several chains said they have moved their businesses forward by reversing that process and adopting ideas and best practices from their franchisees. Atlanta-based Wing Zone, for example, has cut the preparation time for its signature wings from about 15 minutes down to between 3 minutes and 4 minutes, and the whole innovation started in early 2011 when the brand began a ...

Register to view this article

It’s free but we need to know a little about you to continually improve our content.

Why Register?

Registering allows you to unlock a portion of our premium online content. You can access more in-depth stories and analysis, as well as news not found on any other website or any other media outlet. You also get free eNewsletters, blogs, real-time polls, archives and more.

Attention Print Subscribers: While you have already been granted free access to NRN we ask that you register now.We promise it will only take a few minutes!

Questions about your account or how to access content?


Already registered? here.