In a monthly series, menu trend analyst Nancy Kruse and NRN senior food editor Bret Thorn debate current trends in the restaurant industry. For this installment, they discuss the state of online etiquette between customers and operators. Step away from the digital device Kruse Company president Nancy Kruse recommends taking a time-out before publicly venting. You’d better duck, Bret, lest you be hit by one of the digital brickbats flying between disgruntled diners and raging ...
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