This video post is part of Sullivision on NRN.com, a resource center for restaurants looking for service, leadership and sales-building techniques from industry expert and NRN columnist Jim Sullivan. VIDEO 6 Ways to Improve Drive-Thru Speed RELATED • How to find and retain the best restaurant employees • How to achieve customer satisfaction Recent industry research shows that shaving two seconds from every drive-thru customer’s wait time can generate an additional $12,000 ...

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