Russ Klein’s departure as chief marketing officer at Arby’s was called for by a group of franchisees late last year. In early June, they got their wish: Klein left the company. In a letter dated Dec. 5, 2012, and addressed to Arby’s Restaurant Group Inc. president Hala Moddelmog, members of the Arby’s Franchise Association cited several reasons for displeasure with both the company and Klein, the designated president of the AFA. Arby’s corporate ...

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