Kunio Tokuoka is the third-generation chef-owner of Kyôto Kitcho, a restaurant in Kyoto specializing in kaiseki, a tasting-menu style of very high-end fine dining that focuses on using excellent, seasonal ingredients. He now also operates two other restaurants in Japan and a fourth restaurant in Singapore. During the recent Worlds of Flavor conference at The Culinary Institute of America, he sat down with Nation's Restaurant News and shared his observations about customer service ...

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