People have varying expectations when they dine out. When it comes to service, my expectations are high. It’s perhaps partly because of the nature of my work covering the foodservice industry and partly because I spent many years as a server myself. When I visit a full-service restaurant, I expect my server to be my guide on a culinary journey. It’s their “house” they’ve invited me into, after all, and they know it best. While I might sometimes choose my own ...

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