Shift managers at Sharon, Pa.-based Quaker Steak & Lube no longer have to worry about handling irritating "Do I work today?" calls from employees. Instead, they send approved schedules to workers via email, text and smartphone push alerts via a POS-based scheduling tool. “That makes it a great communication tool for our teams,” said Jim McGrath, chief operating officer for the 62-unit casual-dining company. “If employees want to trade shifts or switch ...

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