While it’s too soon to say that a full changing of the guard has occurred in the restaurant industry, a major shift is undoubtedly underway. Emerging brands that are specialized, offer craveable menu items and build a culture of people first — both customers and employees — are aggressively stealing share. Those left holding a smaller piece of the pie are mature, sometimes dated restaurant chains that have dominated for decades by sheer size and scope, but are falling out ...
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