PHOENIX â€”Innovation remains critical to a restaurant chainâ€™s success, according to panelists at the Chain Operators Exchange 2008 here. â€śThere is no question that innovation is the bedrock of the business, certainly in regard to restaurant concept development and most importantly from the point of menu development,â€ť said Nancy Kruse, president of The Kruse Co., columnist for Nationâ€™s Restaurant News and moderator of the COEX panel ...
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