“I believe in people and think they are more effective when given principles rather than procedures, strategies rather than tactics, whys rather than wants.”—Harvey GolubDEAR TEAM MEMBER: In the last 10 years the customer has been really good to our business, despite the fact that we may not have always been at our best for them.Americans dined out an average of five times weekly in the previous decade, and we saw higher comparable same-store sales quarter after quarter. Traffic was good, ...

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