Anthony Robbins famously and wisely said, “If you do what you’ve always done, you’ll get what you’ve always gotten.” It’s true with people and it’s true with businesses. A group of family and friends saw that maxim play out in its full glory at a lakefront restaurant in August. Ten of us were seated at a table centrally located within the establishment. From the table we had a view of the bar, the entrance to the restrooms and, nearby on a ...

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