This video post is part of Sullivision on NRN.com, a resource center for restaurants looking for service, leadership and sales-building techniques from industry expert and NRN columnist Jim Sullivan.
To make every shift as productive and profitable as possible, restaurant managers must break down the shift into three manageable phases: before, during and after.
The second of three videos that examine the best practices of each phase, this tutorial will detail eight behaviors that great managers should do during each shift to guide the team to improve service, sales and the overall customer experience.
This short video is excerpted from the best-selling hour-long DVD "60 Second Lessons in Leadership." It will show you how to find and facilitate coachable moments, the meaning of “purposed motion” and more.
Be sure to also watch the companion videos on NRN.com, titled "Before the Shift" and "After the Shift."
Jim Sullivan is chief executive and founder of Sullivision.com, which designs leadership, service and sales-building products, programs and services for the Top 200 restaurant and retail brands worldwide. Clients include McDonald’s, American Express and Walt Disney Company. More information on Sullivision and its products and services can be found at Sullivision.com.
Follow Jim Sullivan on Twitter, Pinterest and LinkedIn: @Sullivision