This video post is part of Sullivision on NRN.com, a resource center for restaurants looking for service, leadership and sales-building techniques from industry expert and NRN columnist Jim Sullivan.
High-performing restaurant managers and shift leaders can make every shift as productive and profitable as possible by breaking each one down into three manageable phases: before, during and after.
In the last of three videos that detail the best practices of each phase, this tutorial will reveal specific steps that great managers take after each shift to sustain momentum and keep the energy high.
This tutorial, excerpted from the hour-long DVD "60 Second Lessons in Leadership," will share 12 best practices for closing out a shift then setting up the next shift for success.
Jim Sullivan is chief executive and founder of Sullivision.com, which designs leadership, service and sales-building products, programs and services for the Top 200 restaurant and retail brands worldwide. Clients include McDonald’s, American Express and Walt Disney Company. More information on Sullivision and its products and services can be found at Sullivision.com.
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