This video post is part of Sullivision on, a resource center for restaurants looking for service, leadership and sales-building techniques from industry expert and NRN columnist Jim Sullivan.

One of the most important duties of multiunit franchisees, area directors and franchise business consultants is visiting their restaurants to make certain that standards are in place, leadership is focused and performance is at its peak.

Research shows that the best multiunit leaders spend 70 percent of their time in their units — at least one day a week in each restaurant. But what exactly should they be doing when they’re in the restaurant to maximize the impact of each visit?

This short video shares a checklist of the eight critical steps that high-performing multiunit leaders take during visits to their restaurants.

This clip is excerpted from the 90-minute-long DVD "60 Second Lessons in Leadership," a collection of 65 short video lessons available at

Jim Sullivan is a popular keynote speaker at leadership conferences worldwide. He’s the chief executive and founder, which designs leadership, service and sales-building products, programs and services for the Top 200 restaurant and retail brands worldwide. Clients include McDonald’s, Starbucks, Pizza Hut, Applebee’s, Denny’s and Walt Disney Company. More information on Sullivision and its products and services can be found at

Follow Jim Sullivan on Twitter, Pinterest and LinkedIn: @Sullivision