I recall a MUFSO conference where Norman Brinker shared a leadership lesson he called the seven P’s: Proper prior planning prevents pitifully poor performance. I’m fairly certain that every multiunit franchisee and area director in the foodservice industry believes that maxim, yet few practice it when it comes to restaurant visits, the primary focus of their job. Our company recently interviewed 60 high-performing multiunit leaders, or MULs, who shared advice on how to execute ...

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