“When the rate of change inside the company is exceeded by the rate of change outside the company, the end is near.” — Jack Welch, former chairman and chief executive, General Electric I recently presented a custom leadership workshop to a growing regional pizza chain that does the majority of its business via delivery and carryout, with most orders originating on the phone. After my presentation, one of the chain’s franchise business consultants asked: “What ...

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Contact: Desiree Torres Desiree.Torres@penton.com 

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