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Apr. 15, 2013

Article

Full-service chains give lunch programs a makeover

Chains like Bertucci's and Red Lobster are revamping their lunch programs to drive traffic with new service styles and menu items...More
Apr. 1, 2013

Article

When casual goes fast 1

A look at five casual-dining restaurant brands experimenting with fast-casual service...More
Mar. 25, 2013

Article

Smaller pizza chains try to win on customer loyalty

Concepts like Donatos Pizza and Papa Murphy's compete for loyalty with customization and quality...More
Mar. 18, 2013

Article

Red Lobster tests fast-casual lunch service

The new "Seaside Express" is available at two Orlando units...More
Mar. 14, 2013

Article

How restaurants can consistently improve service, sales

NRN columnist Jim Sullivan looks at the challenge of consistently improving service and sales...More
Mar. 12, 2013

Article

1200° Chophouse mitigates beef costs, health care

Owner Dan Casey discusses the strategies behind opening his new restaurant...More
Mar. 11, 2013

Article

Creating a culture of 'yes'

Restaurateur Cameron Mitchell discusses excellent customer and employee service...More
Mar. 4, 2013

Article

The Counter to debut fast-casual burger concept

Built Custom Burgers will offer customizable burgers at a lower price point...More
Mar. 1, 2013

Article

Einstein Noah to focus on lunch, catering

Company aims to combat sales softness with menu initiatives...More
Feb. 14, 2013

Article

Applebee's expands Express Lunch test

Fast-casual service option is now offered at 23 company-owned locations...More
Feb. 11, 2013

Article

Take a stand against review extortionists

NRN's Lisa Jennings discusses how to deal with amateur reviewers who expect special treatment...More
Feb. 11, 2013

Article

Driving customer satisfaction with service

Jim Sullivan shares seven tips for increasing your guests' satisfaction....More
Jan. 22, 2013

Article

How to keep momentum after a restaurant shift

This video from NRN columnist Jim Sullivan highlights training tips for restaurant employees....More
Jan. 14, 2013

Article

New Year's resolutions for restaurateurs

Jim Sullivan points out areas where most concepts have room for improvement in 2013...More
Jan. 14, 2013

Article

Research: Focus on consumer to curb 2013 traffic declines

NPD Group research projects guest traffic counts will fall as check averages rise in 2013...More
Jan. 14, 2013

Article

2013 Zagat Survey reveals New York macro trends

Managing editor Paul Frumkin looks at consumer trends emerging from this year's Zagat data...More
Jan. 11, 2013

Article

Restaurants counter payroll tax hike with service boosts

Operators feel pressure to inspire loyalty as "fiscal cliff" payroll tax increase threatens consumer spending...More
Dec. 13, 2012

Article

Positive review helps chef’s business boom

Gaurav Anand, owner of Moti Mahal Delux in New York City, says business is benefiting from a positive review in The New York Times...More
Nov. 15, 2012

Article

Burger King expands home delivery test to Houston

The chain has been testing delivery in several U.S. markets throughout the past year....More

Latest Headlines

May 17, 2013

Article

Chef Jet Tila launches Kuma ‘snow cream’ concept

Los Angeles chef/owner aims to re-create success of the Pinkberry chain...More

May 17, 2013

Article

How restaurant chains handle viral speculation

PR expert says the best tactic could be to “let it ride”...More

May 17, 2013

Article

Outback to debut steak flights

The chain revealed the new menu item on Google Hangout...More

May 17, 2013

Article

Qdoba same-store sales decline in 2Q

The brand weighed down performance for Jack in the Box Inc....More

May 16, 2013

Article

Chipotle to expand tofu test to all California units

Sofritas, a vegetarian protein, will be available throughout the state in June...More

May 16, 2013

Article

Golden Corral to add smaller units

Executives say the scaled-down model has proven to work for the buffet chain...More

May 16, 2013

Article

How McRib comparisons may impact BK Rib's success

Industry watchers weigh in on the buzz about Burger King's new offering...More

May 15, 2013

Article

Popeyes tests breakfast in single market

Louisiana’s Best Breakfast platform available at one North Carolina unit...More

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