(Continued from page 1) • Increased interaction with guests through their smartphones and other personal devices will mean enhanced customer relationship management and business intelligence capabilities, observers said. • Digital wallets or other alternative payment schemes will be used in restaurants, said Joe Tenczar, senior vice president of information technology and chief information officer for Hard Rock International in Orlando, Fla. In addition, improved mobile device ...
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Contact: Desiree Torres Desiree.Torres@penton.com