Content about Business models

January 23, 2012
The game changers: Customer data
Mining mountains of consumer info helps chains target guests more effectively.
April 18, 2011
Chains deploy programs to inspire loyalty and gather customer intelligence
In the past few months several restaurant companies have revamped or expanded their loyalty programs to capitalize on better tracking technologies. While the new programs still are designed to boost repeat business, they also give operators better insight into their patrons’ spending habits and offer more sophisticated ways to motivate buying behaviors — all with the goal of lifting sales.

May 17, 2009
Electronic loyalty tools punch out paper cards
Moe’s Southwest Grill franchisee Neil Solomon was tired of being ripped off by customers redeeming...
January 25, 2009
Inspire customer loyalty
Customers are the lifeblood of the restaurant business, and the ability to keep traffic flowing...
November 16, 2008
Desert Moon prexy asks franchisees to ‘dance in the rain’ to grow brand
Despite a rich and varied foodservice career, Gary Occhiogrosso sees himself more as a franchisor...
October 19, 2008
As credit tightens, qualified franchisees can still find financing
Despite the quagmire in commercial lending making access to credit difficult, financing remains available for...
October 12, 2008
Purchasing co-ops shelter independent, chain members alike from current food-cost tempest
When restaurateur Evan Christou helped form a buyers’ cooperative in 1992 for his upstate New...
June 1, 2008
McD vows to stick with Dollar Menu despite rampant commodity inflation
McDonald’s executives have pledged to shareholders that the chain will stick with its value menu...
March 16, 2008
Promotional programs reward loyal diners and differentiate concepts
Twenty years ago, many of the nation’s most loyal consumers joined their favorite airline’s frequent-flier...
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