Content about Customer satisfaction

February 8, 2012
Customers’ top 10 limited-service restaurant chains
Chick-fil-A topped a list of customer satisfaction ratings in 2011
June 21, 2011
Restaurant customer satisfaction report card
Olive Garden, Red Lobster, Pizza Hut top new American Customer Satisfaction Index
August 10, 2010
Restaurant chains with the best customer satisfaction
Service, atmosphere drive satisfaction scores at many chains, survey finds
June 28, 2010
Myths do staff a disservice
Whenever company leaders grow concerned about rising customer complaints, dipping same-store sales or escalating employee turnover, they often exhibit similar reflexive behavior. They think back to when they worked at the unit level and try to get a sense of what’s different — or missing — between then and now.
June 15, 2010
McDonald's sees drop in customer satisfaction
Customer satisfaction scores dipped for McDonald's, and restaurants in general, while gains were made at Papa John's, KFC and Burger King.
May 18, 2009
Study finds economy-driven strategies boost guest satisfaction
ANN ARBOR Mich. Improvements in guests’ perceptions of service and value at some of the...
January 27, 2009
Small fast-food chains earn big praise in survey
SAN CLEMENTE Calif. Customer satisfaction with fast-food chains showed significant improvement in 2008, with...
May 20, 2008
Study: Satisfaction up in fast food, down in casual
ANN ARBOR Mich. The consumer satisfaction gap between quick service and full service narrowed as...
May 20, 2007
Study: Mixed results in customer satisfaction
Customer satisfaction with the average quick-service meal failed to grow in the past year, and...
May 14, 2007
QSR customers no happier than they were, study finds
ANN ARBOR Mich. Quick-service chains failed to boost customers' satisfaction with the sector during the...
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