Content about the University of Michigan

June 21, 2011
Restaurant customer satisfaction report card
Olive Garden, Red Lobster, Pizza Hut top new American Customer Satisfaction Index
April 3, 2011
Under the Toque: Edward Lee
Twenty years ago Edward Lee was a carefree literature student at the University of Michigan. But when his parents bought a struggling Manhattan diner, Lee was summoned home to pitch in, and he wasn’t happy about it.

September 6, 2010
Eric Ersher, founder and managing partner, Zoup!

Zoup!, a 24-unit fast-casual chain based in Detroit and specializing in soup, offers a dozen soups daily from a rotating roster of more than a hundred, as well as sandwiches and salads. That gives the chain a reason to communicate with its customers every day. And it does, sending out 17,000 e-mails to promote the day’s offerings, along with a link for customers to order online.


June 15, 2010
McDonald's sees drop in customer satisfaction
Customer satisfaction scores dipped for McDonald's, and restaurants in general, while gains were made at Papa John's, KFC and Burger King.
May 18, 2009
Study finds economy-driven strategies boost guest satisfaction
ANN ARBOR Mich. Improvements in guests’ perceptions of service and value at some of the...
April 19, 2009
Sales-trend data buoys optimism
Consumers look like they’re getting hungry again for restaurant meals....
January 4, 2009
Patrick Doyle to be named Domino’s CEO
ANN ARBOR Mich. Domino’s Pizza Inc. said it will name Patrick Doyle, its current U.S....
May 20, 2008
Study: Satisfaction up in fast food, down in casual
ANN ARBOR Mich. The consumer satisfaction gap between quick service and full service narrowed as...
May 20, 2007
Study: Mixed results in customer satisfaction
Customer satisfaction with the average quick-service meal failed to grow in the past year, and...
May 14, 2007
QSR customers no happier than they were, study finds
ANN ARBOR Mich. Quick-service chains failed to boost customers' satisfaction with the sector during the...
December 31, 2006
Forecast: Higher spending may ease margin squeeze
Cautious optimism is the prevailing sentiment restaurant industry insiders express as they look toward business...
© 2012 Copyright © 2010 Penton Media, Inc.