Family-Dining segment operators find encouragement where they can, after another year of soft unit and sales growth and challenging competition. Segment players pointed to store remodeling, menu improvements — particularly in the post-breakfast dayparts — and speedier service as tactics they hope will shift growth into higher gear. However, one of the toughest tasks is coaxing customers to open their wallets, according to Julia Stewart, interim president of IHOP and chief ...

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