Could McDonald's USA follow Japan in closing stores? Commented on: 2 days ago (April 16, 2015)

Closing McDonald's stores in a country that is 90% franchised is very difficult. McDonald's has a contractual obligation to the franchisee at each of those individual locations. While they could...

Starbucks to add mobile ordering, payment in Pacific Northwest Commented on: 5 weeks ago (March 11, 2015)

There's one big problem with mobile ordering - consumers don't really know when they are gong to get to Starbucks or any QSR. There is huge potential here for cold coffee, stale mushy fries,...

QSRs are taking business from McDonald's Commented on: 5 weeks ago (March 11, 2015)

And yet McDonald’s management is headed off in the opposite direction with catch words like “modern”, “progressive” and phrases like “we can move forward on this different path”, “transform our...

Restaurant Finance Watch: Will Walmart's pay hike affect McDonald's? Commented on: 8 weeks ago (February 20, 2015)

Media reports make it sound like everyone starts at a business like McDonald's at minimum wage and stays there forever but that's not the case. People get raises as they become more experienced...

Restaurant Finance Watch: Which path should McDonald's take? Commented on: 11 weeks ago (January 31, 2015)

Since the typical McDonald's serves only 30% of its customers inside the restaurant the create your own taste platform has limited potential. It would be like Sears tying their entire turnaround...

Survey: Panera franchisees voice concern over upgrades Commented on: 46 weeks ago (May 27, 2014)

Publicly held franchised chains usually want to launch major initiatives quickly to impress shareholders. Franchisees take the long view and often do their best to ignore corporate initiatives or...

What's next for McDonald's Commented on: 1 year ago (March 26, 2014)

Today McDonald's franchises to individual franchisees but in the early days (1950s & 1960s) they often franchised to partnerships. One partner ran the operation and the "silent" partner...

Taco Bell to roll out breakfast nationwide Commented on: 1 year ago (February 24, 2014)

Due to already high volumes McDonald's will not be able to make extended breakfast operations work without further slowing service. It appears that McDonald's executives are so far removed from of...

Bret Thorn, Nancy Kruse address online industry petitioners Commented on: 1 year ago (February 15, 2014)

It's impossible to make a vegan happy - they are best ignored.

Taco Bell to offer mobile ordering nationwide Commented on: 1 year ago (February 15, 2014)

1) If there are lines everywhere maybe they should be working on improving service speed and worry about smart phone integration when the operation is improved?

2) Imagine standing in line...

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Blogs & Commentary
Apr 17, 2015
blog

Post Darden, restaurants more receptive to activists

Recent announcements by Panera, Jamba Juice show restaurants taking a more conciliatory tone with activists...More
Apr 16, 2015
blog

All quiet as the Beard Awards stay in Chicago

The restaurant world seems fine with the Beard Awards gala’s prolonged sojourn in Chicago....More

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