Survey: Panera franchisees voice concern over upgrades Commented on: 14 weeks ago (May 27, 2014)

Publicly held franchised chains usually want to launch major initiatives quickly to impress shareholders. Franchisees take the long view and often do their best to ignore corporate initiatives or...

What's next for McDonald's Commented on: 22 weeks ago (March 26, 2014)

Today McDonald's franchises to individual franchisees but in the early days (1950s & 1960s) they often franchised to partnerships. One partner ran the operation and the "silent" partner...

Taco Bell to roll out breakfast nationwide Commented on: 27 weeks ago (February 24, 2014)

Due to already high volumes McDonald's will not be able to make extended breakfast operations work without further slowing service. It appears that McDonald's executives are so far removed from of...

Bret Thorn, Nancy Kruse address online industry petitioners Commented on: 28 weeks ago (February 15, 2014)

It's impossible to make a vegan happy - they are best ignored.

Taco Bell to offer mobile ordering nationwide Commented on: 28 weeks ago (February 15, 2014)

1) If there are lines everywhere maybe they should be working on improving service speed and worry about smart phone integration when the operation is improved?

2) Imagine standing in line...

McDonald's, KFC rank high on 'Global Brand Simplicity Index' Commented on: 43 weeks ago (October 29, 2013)

Agreed that customers like simplicity and that's what the QSR industry was built on but there's something flawed in this study. Anyone who thinks the customer experience at McDonald's is "simple"...

McDonald's franchisees not leaving brand despite tension Commented on: 1 year ago (August 19, 2013)

The idea that McDonald's franchisee morale can be measured by how many franchisees are leaving the system is sophomoric. That approach
might work elsewhere stores but McDonald's franchisees...

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