This idea will fair. I wonder what exec came up with it now the poor store employees have to try and implement it. Friendly's food prep is innately too slow to benefit from a DT.
Wow! There's a shocker of a headline.
He will be gone within a year or two also. Face it. The yogurt craze is over. No one with any business sense would open up a yogurt shop these days.
I predict the menu changes will have very little long term impact on increasing sales & sales declines have not yet bottomed out.
Does this restaurant chain have any regular customers who like their food. I would think all they need to do is appoint one of the restaurant managers as CEO and they could probably do better...