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Darden’s full-service performance stands out in Q2

Dec 20, 2024

2024 holiday restaurant dining trends can serve as a blueprint for 2025

Dec 20, 2024

Olive Garden to roll out delivery program after the holidays

Dec 19, 2024

Menu Tracker: New items from Burger King, Taco Bell, and El Pollo Loco

Dec 19, 2024

Grubhub to pay $25 million settlement after FTC investigation finds ‘unlawful practices’

Dec 18, 2024

Featured

Headlines from H2 2024: Bankruptcies, closures, and E. coli, with some good news peppered in

Dec 19, 2024

14 restaurant chains that leaned into value in 2024

Dec 19, 2024

Why so many legacy restaurant brands are launching spinoffs

Dec 18, 2024

8 new restaurant loyalty programs and rewards revamps of 2024

Dec 18, 2024

Dina Berta

Dina’s Recent activity

Service guru Farrell: Take care of your customers and they’ll be back often

Apr 28, 2008

Some customer service stories become legendary, like the pickle story from veteran restaurateur Robert Farrell. A Brooklyn, N.Y., native, Farrell founded Farrell’s Ice Cream Parlour and Restaurant in Portland, Ore....

Barista training bolsters efforts to keep quality employees at Coffee Bean and Tea Leaf chain

Apr 21, 2008

GLENDALE CALIF. Coffee Bean & Tea Leaf store opens here next month in the new Americana at Brand retail and residential development, every employee will have gone through the chain’s new barista training program, much...

Communicating during layoffs can help retain top talent

Apr 21, 2008

With labor costs rising along with energy and food costs, restaurant operators may think layoffs are a quick solution to protect the bottom line, but workplace consultant Mark Wilbur advises clients to slow down and...

Quick-service operators cut high turnover with automated screening of hourly job applicants

Apr 14, 2008

Quick-service restaurant operators that have turned to outside firms to screen job candidates report immediate improvements in worker retention, offering relief from the segment’s notoriously high turnover. ...

McD touts Collins’ rise through ranks in recruitment ad

Apr 14, 2008

James Collins took a manager-trainee job at a McDonald’s restaurant near Cleveland in 1985. He had worked for the fast-food chain before as a teenager but left to take a factory job. However, when one...

Support networks channel talents of foodservice’s top female employees

Apr 07, 2008

Lisa Howard, an 11-year employee of McDonald’s Corp., doesn’t speak Mandarin or Cantonese, but with the encouragement she received through the fast-food chain’s women’s networking group, she packed her...

Trainers feel pressure of corporate cost cutting in economic downturn

Apr 07, 2008

WESTFIELD N.J. —Restaurant companies’ trainers are feeling pinched by the troubled economy as higher energy and commodity prices and reduced consumer spending exert...

Industry still hiring despite economic woes, recruiter says

Apr 07, 2008

If Southern California restaurant operators have slowed down their hiring to save costs, recruiter Brad Metzger hasn’t noticed it yet, at least not among the fine-dining operators that are his clients...

Village Inn, Bakers Square parent files for bankruptcy

Apr 03, 2008

DENVER Vicorp Restaurants Inc., parent of the venerable Village Inn and Bakers Square family-dining brands, said Thursday that it has filed for Chapter 11 protection from its creditors and has closed 56...

Judge dismisses franchisee lawsuit against Quiznos

Apr 02, 2008

CHICAGO A federal judge here has thrown out a year-old franchisee lawsuit against Denver-based Quiznos that accused the sub sandwich chain of fraud, breach of contract and deceptive business practices. U.S...

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