And 7 common mistakes of newly promoted district managers

Retention, not labor, is an operator’s biggest controllable expense

Little costs can quickly add up and cut into profits

Plan meetings that employees anticipate rather than dread

Know the ever-present issues that challenge your business in order to overcome them

And why that’s good business

The industry faces a turnover crisis, not a labor crisis

Today’s training programs don’t acknowledge how complicated operations have become

These sayings can put the transition from manager to leader in perspective

Here’s how you can take your employee training from ordinary to extraordinary