LOUISVILLE Ky. Papa John’s Pizza founder and chief executive John Schnatter hit the road Wednesday on a cross-country road trip, part of a previously announced promotion celebrating his chain’s 25th anniversary that...
MINNEAPOLIS Haagen-Dazs, the 250-unit frozen treat chain, said Friday it planned to grow its business by scooping up opportunities resulting from the recession. An abundance of prime real estate and favorable...
ANN ARBOR Mich. Improvements in guests’ perceptions of service and value at some of the country’s largest restaurant companies contributed to another quarterly uptick in the American Customer Satisfaction Index...
Generation Y and Millennial customers have clamored for sustainable business practices and local food sourcing in the industry these past few years, but Burgerville has valued these approaches from the...
Dairy Queen, which will celebrate 70 years as a brand and 25 years of the Blizzard next year, has had time to get to know its customers. A major key to the 5,600-plus-unit chain’s success, said chief brand officer...
Usually, when I encounter the concept of turnover in restaurants, it’s a delicious pastry, or it has to do with hourly employees and managers. But a marketing expert recently clued me in to another position that...
The annual Leaky Bucket Report from Restaurant Marketing Group confirms that the trickle of customer defections from restaurants could intensify in this recession, and lack of value and poor service would ensure that...
It sounds improbable: connecting with guests and providing meaningful customer service with only a 140-character message. But officials of several tech-savvy regional chains, when talking about the service...
Linda Duke doesn’t work in a kitchen, but her cookbook still has grabbed the attention of the foodservice industry. That’s because Duke, chief executive of Duke Marketing in San Rafael, Calif., has collected hundreds...
