ROCKY MOUNT N.C. Hardee's largest franchisee, Boddie-Noell Enterprises Inc., said it has started testing self-service ordering kiosks in three of its 345 units.
The devices allow patrons to input their own orders, choosing from options that are digitally displayed. The kiosks present the choices and make suggestions "in such a manner as to influence customers' decisions," according to a statement that was issued jointly by Boddie-Noell and the technology's supplier, EMN8. In the release, Boddie-Noell expressed hopes that the equipment would cut service times, as well as boost check averages.
"We are in the early stages [of testing], yet customer feedback has been very positive, and the increase in the average check amount exceeds our expectations," said Mike Boddie, president of the BNE restaurant division.
As configured, the systems in test interface with point-of-sale-system software from Xpient Solutions LLC and accept both cash and credit cards. The statement said that 60 percent of the kiosk transactions involved cash.
In addition to operating 345 Hardee's quick-service restaurants, Boddie-Noell owns the Texas Steakhouse & Saloon and Cafe Carolina and Bakery brands. It is also operates franchises of Moe's Southwest Grill.
