New DoorDash study reveals company impact on restaurants

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DoorDash said its platform added $6.9 billion to the U.S. economy in 2019 that otherwise would not have existed. Specifically, 75% of restaurants surveyed said they rely on DoorDash to grow revenue and reach new customers.

Most operators felt that their business “may not have survived the current crisis” without DoorDash, according to the study.

Roughly 65% of restaurants said they were able to increase profits during COVID-19 due to DoorDash.

During the pandemic, DoorDash offered a few relief programs for the industry including cutting commission fees by 50% for independent restaurants.

In the survey, more than 40% of operators stated that the money that DoorDash saved them was used to “stay open/not go out of business.”

About 86% of consumers who have used DoorDash indicate DoorDash played an important role in helping them, their family or others access food during the COVID-19 pandemic.

About 73% of restaurants agree that third-party delivery platforms are good for the restaurant industry, according to the report. Specifically, restaurant operators said they believed DoorDash “may be converting delivery customers into more frequent diners.”

Tony Xu, co-founder and CEO at DoorDash, said “as our country continues to grapple with the COVID-19 crisis, we are honored to be a platform that so many people have turned to, generating billions of dollars in Dasher earnings and new revenue for restaurants during these difficult times.”

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