On this week’s episode of Extra Serving, a Nation’s Restaurant News podcast, NRN editors Holly Petre, Sam Oches and Leigh Anne Zinsmeister spoke about Taco Bell’s new leadership.
The chain announced late Thursday the retirement of Mark King and the promotion of Sean Tresvant to CEO. King saw the brand through the past four years and came out on the other side better than ever. What does his legacy mean, and are there big shoes to fill?
The editors also talked about Chick-fil-A’s place in consumers’ hearts. The brand was named the number one choice amongst consumers, according to the American Customer Satisfaction Index. While this is the 9th straight year the chain has been ranked number 1, it’s also the smallest margin the chain has won by since 2015. Is Chick-fil-A losing sentiment with consumers, or have other brands just become favorites?
This week’s guest is Amy Zhou, director of operations at Cote Korean Steakhouse.
