Training and marketing manager Katie Brower used to have a 10-minute commute to the Chili’s Grill & Bar where she worked in Jacksonville, N.C. Today, she still lives close to work, but she’s a long way from home...

Victor Haydel, president of Hank Aaron’s 755 Restaurant Corp. of Atlanta, left a financial career nearly 10 years ago to become a restaurant franchise owner.His 20 Popeyes Louisiana Kitchen units now employ more than 700 people throughout Georgia...

Generation Y will account for about 70 million full-time U.S. workers in 2012, estimates Gilbert Melott, a former restaurant human resources executive and founder of Nextvoice247.com, an online leadership forum based in Chicago. On...

Operators are learning that giveaways can carry hefty price tags.While slashed prices and freebies can help to promote new food items and reignite brand awareness, they also can lead to operational nightmares that compromise a company’s good will...

Moe’s Southwest Grill franchisee Neil Solomon was tired of being ripped off by customers redeeming counterfeit paper loyalty cards at his Altamonte Springs, Fla., outlet. So, in an effort to address the problem, he turned to a program built around...

Recession-proof may be an impossible state to attain during this downturn, but Buffalo Wild Wings is proving to be at least recession-resistant. Dedicated sports fans, plentiful local marketing and happy, engaged employees are helping the 588-unit...