NEW YORK —Improved sales results divulged in preliminary second-quarter reports by several leading chains this month have prompted some foodservice analysts to predict that a turnaround for the...
ORLANDO Fla. Fazoli’s Inc., franchisor of the namesake fast-casual pasta chain, is reportedly looking to sell or sublease at least nine units in Florida as part of a shift in its franchising strategy. The Orlando Business Journal reported...
INDIANAPOLIS —Arguably, nothing could damage a franchisor’s reputation more than allegations it had duped franchisees with a bad concept, then took their money and ran. That’s probably so even...
MIAMI Burger King Corp. said it has purchased 72 units in Iowa and Nebraska that were operated by Simmonds Restaurant Management, a franchisee of the concept since 1976. Terms were not disclosed. Simmonds remains a franchisee of the Taco...
Managers have told restaurant employees about customer calls of complaint or praise since the advent of the telephone, but new technology providing real-time distribution of call recordings is changing worker-coaching initiatives. “You...
After six years of nearly constant double-digit increases, customer counts are flat for the Melting Pot fondue specialty chain. Flat does not feel good, but it’s better than negative, conceded Bob Johnston, president and chief...
CARROLLTON Texas T.G.I. Friday’s is launching a new customer-loyalty program with the introduction of its “Give Me More Stripes” benefits. With such perks as a pass to jump the waiting line for tables, the new program is more about ...
Would you like to show your political support in a “fun and fashion way?” That’s how KFC is pitching a new line of T-shirts as the Democrats and Republicans prepare to nominate Sens. Barack Obama and John McCain as their presidential...
CHARLOTTE N.C. The Salsarita’s Fresh Cantina said it has named franchising veteran Paul Mangiamele its new chief executive and president. Mangiamele, 55, will oversee the fast-casual Mexican chain’s franchise growth plans, as well as...
