LONDON Pan-Asian noodle chain Wagamama, based here, is using the Web-based myCentral application from Micros Systems Inc. for its 65 restaurants, the vendor said.
Officials of Columbia, Md.-based Micros said myCentral allows businesses to take orders online, over the telephone when a call center module is used or using mobile technology, such as text messaging. Using the myCentral call-center edition, an order is placed online by a call center agent and transmitted real-time over the Internet or private wide-area network to the selected store, where the order is displayed on a kitchen display system or printer, they said.
Wagamama is the first chain to deploy the new technology, which lets guests place orders up to 24 hours in advance for pick up or delivery at a specified time, according to Micros.
