Setting forth principles for innovative thinking in a spotlight presentation at The NAFEM 2009 Show in Orlando, Fla., Madison Mount, associate partner of IDEO, a Palo Alto, Calif.-based design firm, ticked off precepts like “strive for empathy,” ...
Franchisors with expanding concepts always have been road warriors, but a growing number are becoming even more so as the economy has tightened.Looking to reduce travel expenses for franchisees and regional employees while still offering face-to...
ORLANDO Fla. —Vendor representatives participating in an FS/TEC 2009 panel discussion addressing technologies that could assist operators in surviving the recession agreed that banks need to do more...
LINCOLNSHIRE Ill. Kona Grill restaurant here has improved communication throughout the operation. —Although Nancy Watson can’t hear her customers or her employees, the deaf manager of the...
PITTSBURGH Vocelli Pizza, a 131-unit delivery specialist, has added a pasta line and for eight weeks is giving away a free serving of one of the six new dishes to customers who order a large two-topping pie at menu price. Vocelli’s...
ONTARIO Tim Hortons Inc. said Friday that poor sales and store closures within its U.S. division led to an 8.6-percent drop in fourth-quarter profit for the Canadian coffee and doughnut franchisor. The company, which operates or franchises...
DENVER Rick Schaden, Quiznos' founder and largest shareholder, has resumed the role of chief executive after the resignation of Dave Deno, the company said Monday. Deno, who joined Quiznos as president in 2007 and was...
ORLANDO Fla. —With the economic trend line showing no signs of reversing direction any time soon, the industry’s top chief information officers say they are focusing on technology that will help...
