INDIANAPOLIS —Arguably, nothing could damage a franchisor’s reputation more than allegations it had duped franchisees with a bad concept, then took their money and ran. That’s probably so even...
WASHINGTON —As the nation grapples with one of the largest foodborne-illness outbreaks in its history, government officials and industry leaders are calling for closer collaboration between the...
RALEIGH N.C. Jalapenos and Hass avocados from a Texas supplier are being recalled in North Carolina after state officials there found salmonella in two samples. The investigation is ongoing, but initial tests indicate the salmonella found...
BUFFALO N.Y. Concessionaire Delaware North Cos. said it is considering a switch from chicken tenderloins to breast strips at its stadium and arena concession stands across the country because of an expected shift in supplies and a jump in price. ...
LOUISVILLE Ky. Despite an operating profit drop of 12 percent in the United States, Yum! Brands Inc. posted a 4-percent increase in second quarter net income as “exceptional profit growth” abroad offset continued bottom-line pressures at U.S...
TAMPA Fla. Checkers Drive-In Restaurants Inc. has hired two industry veterans in newly created franchise positions as the 830-unit quick-service company ramps up for a promised growth push. Valerie McCartney was named director of franchise...
Managers have told restaurant employees about customer calls of complaint or praise since the advent of the telephone, but new technology providing real-time distribution of call recordings is changing worker-coaching initiatives. “You...
CHICAGO —The International Foodservice Manufacturers Association, or IFMA, will host its annual Foodservice Forecast & Outlook Seminar in three cities this year. The programs are to be held in...
After developing nearly a dozen brands since 1993, Cameron Mitchell, president and founder of Cameron Mitchell Restaurants in Columbus, Ohio, sold four of those brands late last year to the parent company of Ruth’s Chris Steak House...
