Wendy’s: New VPs to head strategy arm, supply chain

Mar 12, 2007

DUBLIN, OHIO Wendy’s International Inc. has added two senior vice presidents to its management team, one to lead the newly formed Innovation and Strategy Group and the other to manage the brand’s supply chain. ...

Seafood vets spawn new fast-casual concepts

Mar 12, 2007

DALLAS —The seafood segment, long dominated by casual-dining and fine-dining formats and recently appearing to trend up-market along with the soaring cost of fish, is seeing innovation from fast...

Starbucks founder’s leaked memo reflects fears about brand dilution

Mar 12, 2007

SEATTLE Starbucks Corp. chairman and co-founder Howard Schultz’s controversial internal memo, questioning whether the chain has watered down its brand for the sake of growth, reflects the concerns of many foodservice companies intent on expansion...

HAVING WORDS WITH Tom Foulkes VICE PRESIDENT, STATE RELATIONS & GRASSROOTS NATIONAL RESTAURANT ASSOCIATION

Mar 12, 2007

Aweek before New York City Councilman Joel Rivera introduced his bill to provide the city’s restaurateurs with some workable alternatives to the Department of Health and Mental Hygiene’s recent ordinance mandating menu labeling, Tom Foulkes was in...

Crucial importance of job orientations for new unit managers challenges companies’ training creativity

Mar 12, 2007

Most managers remember their first day on the job and whether it was a positive or negative experience. The more positive the orientation, the more likely a manager will stay in the job longer than the norm, restaurant operators say.In the battle...

Starbucks founder’s leaked memo reflects fears about brand dilution

Mar 12, 2007

SEATTLE Starbucks Corp. chairman and co-founder Howard Schultz’s controversial internal memo, questioning whether the chain has watered down its brand for the sake of growth, reflects the concerns of many foodservice companies intent on expansion...

Fast feeders work to revitalize brands through unit remodelings

Mar 12, 2007

Periodic remodelings are standard practice throughout the industry, but a new wave of building modernizations is among the latest strategies that mature quick-service chains are employing to keep customers from defecting to more cafelike...

Starbucks helps patrons find a store via cell phone

Mar 06, 2007

SEATTLE Starbucks Coffee has added a service that enables consumers in North America to find the nearest unit via their cell phones. Users text-message the zip code of their location to MYSBUX and get the address of the closest unit as a reply. ...

Rat foes suggest garbage disposals as a new weapon for NYC

Mar 06, 2007

NEW YORK Foodservice industry leaders are urging City Hall to lessen local restaurants' attraction for rats by permitting the eateries to install garbage disposals, according to local press reports. But New York's environmental-protection...