The elevated drive-thru concept includes four lanes split between mobile order-ahead guests and guests who want to order traditionally through a team member.

The concept features a kitchen above the four drive-thru lanes and wayfinding so order-ahead customers don’t conflict with traditional customers.

The kitchen above the drive-thru lanes includes chutes on each side, allowing for flexibility to ramp up and down as needed depending on volume, daypart and other business ebbs and flows.

An aerial view of Chick-fil-A’s elevated drive-thru concept.

Chick-fil-A’s walk-up concept will be tested in New York City in 2024.

Chick-fil-A’s walk-up concept was designed to fit seamlessly in urban markets.

A majority of Chick-fil-A’s walk-up concept’s customers are expected to be digital customers, which now make up more than half of the total sales in some markets.