With four drive-thru lanes, this new unit is designed to reduce service times to less than two minutes — which will surpass the chain’s average of less than four minutes.
Guests and delivery drivers can check in with a QR code to pick up digital orders.
Walk-in guests can also order using digital kiosks.
There’s also an interior pickup counter.
Guests can speak with team members using two-way audio and video technology.
From the upstairs kitchen, staff members can send orders down to cars using a vertical lift.
The vertical lift offers drive-thru guests human-contact-free pickup.
Company officials say some of the Defy features could show up in future Taco Bell units across the U.S. Meanwhile, Border Foods is planning retrofits to neighboring restaurants before a “Defy 2.0” is developed.
