Dave’s Hot Chicken is turning up the heat with innovative technology, keeping the bar high for operational efficiency in the fast-casual dining industry.
As one of the nation’s fastest-growing fast-casual chains, Dave’s Hot Chicken is continuing its upward trajectory by enhancing operational capabilities with the integration of Qu’s unified commerce platform. Designed to streamline the brand’s ever-expanding network, Qu’s real-time data management and offline resiliency with Edge computing provide a critical upgrade to the brand’s in-store processes, ensuring seamless operational and guest experiences across locations.
The adoption of Qu introduces a flexible, API-friendly system that enhances store-level stability and operational efficiency, particularly when scaling menu updates and managing data flow. Dave’s Hot Chicken recently experienced some of Qu’s powerful benefits firsthand during the opening of its New Jersey location, where the staff leveraged Qu’s offline processing capabilities to keep orders flowing despite network issues. At another new restaurant opening in Conyers, GA, co-owned by R&B star Usher, the system managed more than $20,000 in sales on the high-profile opening night, celebrated with drones and fireworks. Dozens of locations are already operating with Qu, and a full rollout is underway.
“We’re incredibly excited to be working with Dave’s Hot Chicken, helping to solve their immediate stability and flexibility challenges while building an IT infrastructure to support their long-term and future technology initiatives.” Niko Papademetriou Co-Founder, Qu “Qu allows us to be much more competitive,” said Davoyan. “Now that we have a solid foundation with POS and KDS, there’s going to be a lot of innovation focused on the guest ordering and pickup processes as we look to drive more convenience for guests.
Founded by Arman Oganesyan and classically trained chef Dave Kopushyan, along with brothers, Tommy, and Gary Rubenyan in early 2017, Dave’s Hot Chicken initially opened as a parking lot pop-up, with lines quickly wrapping around the block. Dave’s Hot Chicken offers a robust business model, including national and local marketing support, proven systems, manuals, and operating procedures, as well as assistance with site selection.
