Coronavirus

OpenTable waives fees through March 2021; Uber Eats adds contactless ordering/payment for dine-in customers.

Most of the permanent layoffs occurred in locations that are temporarily closed in Michigan, Oregon, Louisiana, and North Carolina

Despite fewer workers and less hours, labor costs are rising

It takes investment in recruitment but also listening to workers

The legislation, which goes to the mayor for final approval, will allow restaurants to implement a surcharge for up to 90 days after indoor dining resumes at full capacity

QSR chain raises third-party delivery prices by 20%.

Four positions created as a result of the pandemic and changing operational needs