Macy’s opened its newest proprietary restaurant, called The Social Kitchen & Libations, in mid-June in Minnetonka, Minnesota. The concept features tableside service with glassware, China, and cloth napkins, and an open kitchen serving dishes...
It’s almost like those of us who cover the restaurant industry get a Christmas-like experience every quarter as we unwrap earnings reports. These reports allow us to peel back a few more layers than what we normally get from press releases or...
While AI has been one of the biggest trends in the restaurant industry this year, NRN has mostly been tracking how operators put AI voice chat to work in the drive-thru lane and in call centers. But with the rise in prominence of...
Sanjiv Razdan has spent much of his career in the restaurant industry, beginning as a training manager in India before landing a role at Yum Brands and progressing through various positions around the globe...
Brian Loughran has been with Jersey Mike’s since 1996, starting at the restaurant as a part-timer during high school. In 2004, he joined the home office and has been a part of the system since, now serving as director of training. Without...
After facing multiple quarters of market pressures and rising costs, Domino’s Pizza is relinquishing its former industry-differentiating commitment to first party-only delivery by partnering with Uber Eats and Postmates in a company-first...
McDonald’s announced Tuesday that the company will be discontinuing the McCafé Bakery, and phasing out the sale of the three bakery items — the apple fritter, blueberry muffin, and cinnamon roll — from all restaurants. These menu items were first...
During times of economic uncertainty, luxury items tend to increase in popularity. Maybe it’s due to high-income people delaying buying big-ticket items but treating themselves to smaller pleasures, or generally stressed-out consumers splurging...
It would be a mistake to say that 2022 was a return to business as usual for restaurant companies. After all, “usual” for restaurants doesn’t typically include white-hot inflation, an impossibly shallow labor pool and a tangled supply chain that...
