XO Steakhouse in Providence, R.I., reveals all—OK, almost all—in a new campaign to mark its 10th anniversary. Similar to a campaign it ran a few years ago, this one uses actual employees, such as executive chef Ben Lloyd. Two separate...
MONTEREY CALIF. —Mindful of recurrent illness outbreaks linked to vegetables and fruits, executives of major chains that met here late last month complained about the slow pace of reforms and called...
Pay matters, says Sunitha Ramaiah, owner of Bombay Talkie, a sleek New York City restaurant that serves contemporary Indian food. Now in its third year, Bombay Talkie has retained about 85 percent of its original two-dozen employees. Ramaiah...
Richard C. Breeden, the former Securities and Exchange Commission chairman turned activist investor, late last month charged that ineffective corporate boards were partly to blame for the continuing blitz of private-equity deals affecting...
There’s much more to building sales than merely training servers to “suggestively sell.”Spotless operations and great service are but two examples that come to mind. Yet many operators overlook both the obvious and hidden daily opportunities they...
LOUISVILLE KY. —If double-digit increases in same-store sales are any indication, 59-unit Tumble-weed Southwest Grill is finding success in its new twist on relationship building: chief executive...
ATLANTA McDonald's USA has agreed to demands made over the last two years from the Coalition of Immokalee Workers to pay an additional penny per pound for Florida tomatoes McDonald's purchases. The increase will be paid directly to farm workers...
NEW YORK International foodservice consultant and restaurant operator Andrew Young died when a small airplane he was traveling in crashed during a thunderstorm in eastern Maryland. Young, who was 51, was on his way to Pinehurst, N.C., with friends...
MILFORD Conn. After years of in-store tests, Subway said it would roll out deep-dish-style personal pizzas to its 13,000-plus outlets across the United States. Abasic pie, which costs $2.99, can be topped at the restaurant with additional...
