New technology, employee engagement and a lot of passion are common threads among five fast-growing restaurant brands from NRN’s Second 100.
On Wednesday, executives from Freddy’s Frozen Custard & Steakburgers, Blaze Fast-Fire’d Pizza, First Watch, Cooper’s Hawk Winery & Restaurant, and Black Bear Diner took to Twitter to share their insights on an ever-changing industry.
Take a look at highlights from the conversation, and read the rest at #NRNChats on Twitter.
A3 Simple: We focus on the quality of our people & food, and constant innovation. We don’t believe in cutting corners. #NRNChats
— First Watch (@First_Watch) August 30, 2017
A5 cont. We also have a loyalty program through our mobile app, which rewards repeat visitors. #NRNChats
— Jim Mizes (@jimmizes67) August 30, 2017
A6 I am more excited every day! New beverage innovation, product innovation, leveraging technology. Our best days are ahead! #NRNChats pic.twitter.com/CU3nT9IgEM
— Jim Mizes (@jimmizes67) August 30, 2017
A6. Launched online ordering; continual fresh menu updates rooted in our diner heritage & ..... CUTE BEARS! #NRNChats #BlackBearDiner pic.twitter.com/JCScOzoXoa
— Black Bear Diner (@BlackBearDiner) August 30, 2017
A7 Continually finding ways to improve the employee journey. Enriching team members lives like we do for wine club members, guests #NRNChats
— Cooper's Hawk Winery (@CHWinery) August 30, 2017
A7 Focus on people first, always. Then food. Hired new Chief People Officer who brings awesome experience & care. *Hi Laura!!* #NRNChats
— First Watch (@First_Watch) August 30, 2017
A7: We consider every team member part of Freddy’s family and treat everyone who walks thru our doors with courtesy and respect. #NRNChats
— FreddysSteakburgers (@FreddysUSA) August 30, 2017
A7. Everyone wants to be part of a winning team & that’s what BBD IS! 68% hourly turnover vs industry 110%. #NRNChats #BlackBearDiner pic.twitter.com/jb7Ypi8NEU
— Black Bear Diner (@BlackBearDiner) August 30, 2017
A8: We’ve recently developed an App with DOMO that helps us make data-driven decisions. #NRNChats
— FreddysSteakburgers (@FreddysUSA) August 30, 2017
A8 We recently rolled out all training & brand standards on tablets in the restaurant. So long large binders, paper updates, etc. #NRNChats pic.twitter.com/oRQxyyyB71
— Jim Mizes (@jimmizes67) August 30, 2017
A8 New FW app allows ppl to get in line from mobile, find locations, check menu/nutrition, play games... https://t.co/mTxiqjZpP0 #NRNChats
— First Watch (@First_Watch) August 30, 2017
A9 Growth is only successful if you have the right people behind it – Maintain a culture that makes people love their jobs! #NRNChats
— First Watch (@First_Watch) August 30, 2017
A10 Appreciate the role grit plays in the restaurant world–Grit=Passion+Perseverance! Passion extends to guests, team & WC members #NRNChats
— Cooper's Hawk Winery (@CHWinery) August 30, 2017
