Some customer service stories become legendary, like the pickle story from veteran restaurateur Robert Farrell. A Brooklyn, N.Y., native, Farrell founded Farrell’s Ice Cream Parlour and Restaurant in Portland, Ore., in 1963.As the concept grew, it...
ATLANTA Brian Kolodziej, the former vice president of culinary innovations and operations at Metromedia Restaurant Group in Plano, Texas, and a one-time chief of menu development for Brinker International, has been hired as vice president of...
DUBLIN Ohio Wendy’s International Inc. has agreed to be acquired by Arby’s parent Triarc Cos. in a stock swap valued at $2.34 billion, ending a year of speculation about the burger giant’s fate. Triarc, the most visible holding of activist...
DALLAS Brinker International Inc., parent of Chili’s Grill & Bar and other casual-dining chains, swung to a loss of $38.8 million in its March-ended quarter, versus a year-ago profit of $54.6 million, because of charges and losses from its Romano...
As restaurant chains increase their efforts to target 18- to 34-year-olds, they’re quickly finding the best place to reach them is where they spend much of their time: on the phone. The latest chains to launch mobile or interactive...
At the research and development facility for OSI Restaurant Partners LLC in Tampa, Fla., Tim Gannon chats easily with Pauly Dauterive and Dave Ellis, two senior members of his R&D team. The trio volleys menu ideas for the company’s upcoming 20th...
NEW YORK Ted’s Montana Grill chain to several hundred restaurateurs, educators and reporters in the morning, then detailing the moves to a theater of college students in the afternoon. —Ted...
