Automated labor scheduling, which has developed into a sophisticated management tool with a bright future for restaurants and other retailers, appeared this week to have a darker side. The struggles of a single working mother were chronicled Wednesday in The New York Times in a story titled “Scheduling Technology Leaves Low-Income Parents With Hours of Chaos.” One of her employers, Starbucks, said Thursday it would revise the way it schedules its 130,000 baristas. Starbucks ...
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Contact: Desiree Torres Desiree.Torres@penton.com