Consumer Trends

CEO Greg Trojan dismisses comparisons to Applebee’s unsuccessful wood-fired grill platform

Technology, quality food and service, and ambience are key for the next generation after Millennials

Consumers can talk into devices or chat with bots to place orders

Consumer demand is one driver of the proliferation of restaurant apps. But for restaurant operators, the benefit is unlocking access to a treasure trove of customer data...

For years, customization has been all the rage at restaurants.  ...

According to a study by the National Restaurant Association, 76 percent of consumers are open to trying new dishes, with 56 percent open to doing so occasionally and 20 percent saying they “really enjoy trying new dishes.” ...

Shift in industry growth patterns underway, Pentallect finds

Tests of new daypart improved sales, traffic and profit

Five Guys and Starbucks are among chains with the highest brand equity, The Harris Poll finds

Chefs and diners alike appreciate the flavor and dramatic presentation of whole, fried fish