Victor Haydel, president of Hank Aaron’s 755 Restaurant Corp. of Atlanta, left a financial career nearly 10 years ago to become a restaurant franchise owner.His 20 Popeyes Louisiana Kitchen units now employ more than 700 people throughout Georgia...
Generation Y will account for about 70 million full-time U.S. workers in 2012, estimates Gilbert Melott, a former restaurant human resources executive and founder of Nextvoice247.com, an online leadership forum based in Chicago. On...
Operators are learning that giveaways can carry hefty price tags.While slashed prices and freebies can help to promote new food items and reignite brand awareness, they also can lead to operational nightmares that compromise a company’s good will...
GOLDEN Colo. Boston Market said it would offer military veterans a discount at all of its 530 stores as part of a partnership with the Veterans Advantage card membership program. Veterans Advantage members can show their cards at any Boston...
DENVER Quiznos, the franchisor of nearly 5,000 sandwich shops, is joining other franchisors in taking on the role of lender to help its franchisees expand their businesses despite the chilly credit market. Qualified Quiznos franchisees can...
ANN ARBOR Mich. Improvements in guests’ perceptions of service and value at some of the country’s largest restaurant companies contributed to another quarterly uptick in the American Customer Satisfaction Index, researchers said Tuesday. The...
Moe’s Southwest Grill franchisee Neil Solomon was tired of being ripped off by customers redeeming counterfeit paper loyalty cards at his Altamonte Springs, Fla., outlet. So, in an effort to address the problem, he turned to a program built around...
Recession-proof may be an impossible state to attain during this downturn, but Buffalo Wild Wings is proving to be at least recession-resistant. Dedicated sports fans, plentiful local marketing and happy, engaged employees are helping the 588-unit...
During the Great Depression, President Franklin Roosevelt promised a chicken in every pot. This spring, KFC is promising its chicken stamp on every pothole. Well, not all, but lots of them.In March, the world’s largest chicken...
ALHAMBRA Calif. Rebecca Black has been promoted to vice president of operations and franchise support for Shakey’s USA, officials announced Tuesday. Black, who joined Shakey’s five years ago, was previously senior director...
