Heidi Capozzi, McDonald’s executive vice president and global chief people officer, is departing the company to pursue a new opportunity, the company announced Wednesday. She has served in her role since April 2020.
Current senior vice president and chief people officer for McDonald’s USA Tiffanie Boyd has been promoted to assume Capozzi’s role, effective Aug. 19. She will oversee the company’s human resources operations around the world, including talent management, talent acquisition, total rewards, learning and development, diversity/equity/inclusion, culture, and organization effectiveness.
Boyd joined McDonald’s USA as CPO in 2021. Prior, she spent 23 years with General Mills, working her way up from various plant-based roles to director of HR to VP of HR.
Under her leadership at McDonald’s, the U.S. system reached record levels of restaurant crew retention, engagement, training, and roster size, the company said. She implemented “safe, respectful, inclusive” workplace standards across the system, and has improved talent management through initiatives like leadership education, career planning tools, and succession planning processes.
Boyd holds master’s and bachelor’s degrees from the University of Michigan.
“Tiffanie is an exceptional HR leader who understands that great people are the bedrock of the McDonald's business. Since she joined the company a few years ago, Tiffanie has quickly established herself as a collaborative, values-driven leader who has championed several transformational programs like our People Brand Standards and talent development initiatives that have turned our U.S. business into a role model within the system,” chief executive officer Chris Kempczinski said in a statement.
Shammara Howell, current vice president and chief field people officer for McDonald’s USA, will serve as interim CPO for the domestic system. Howell has been with the chain for more than seven years, starting in 2017 as director of HR. Prior, she was the director of HR at PetSmart. She also has HR experience at Sam’s Club.
Contact Alicia Kelso at [email protected]
